If your iPad won't charge

If your battery won't charge or charges slowly or if you see an alert message, learn what to do.

Plug into power

To charge your device, follow these steps:

  1. Connect your device to the USB cable that comes with it.
  2. Plug into one of these three power sources:

Wall power outlet

Plug your USB charging cable into a USB Power Adapter, then plug the adapter into the wall.


Plug your charging cable into a USB 2.0 or 3.0 port on a computer that's on and not in sleep mode. Don’t use the USB ports on your keyboard.

Power accessory

Plug your cable into a powered USB hub, docking station, or other Apple-certified accessory.

If your device charges slowly or won’t charge

Follow these steps and try again after each

  1. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs.  Don't use damaged accessories.
  2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet or AC power cable, or try a different outlet. 
  3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, your device probably needs service
  4. Let your device charge for a half hour (if your device is unresponsive afterward, do a soft reset, see step 5).
  5. Force restart your device:
    • On an iPad: Press and hold both the Home and Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
    • Let your device charge for another half hour.


If your device stopped charging at 80 percent

Your iPhone might get slightly warmer while it charges. To extend the lifespan of your battery, if the battery gets too warm, software might limit charging above 80 percent. Your iPhone will charge again when the temperature drops. Try moving your iPhone and charger to a cooler location.


If an alert says that your accessory isn't supported or certified

These alerts can appear for a few reasons: Your iOS device might have a dirty or damaged charging port, your charging accessory is defective, damaged, or non Apple-certified, or your USB charger isn't designed to charge devices. Follow these steps:

  1. Remove any debris from the charging port on the bottom of your device.
  2. Restart you iPad.
  3. Try a different USB cable or charger.
  4. Contact Teesnap Support.

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