How Program Billing Works

We wanted to provide some clarity around how our billing works for monthly members that have recurring charges. For simplicity, let's say my recurring monthly fee is $100 for my Gold Members.


When selling a monthly program before the 15th of the month (the 1st through the 14th), the member will be billed $100 on the 15th.


When selling a monthly program on or after the 15th of the month (the 15th through 31st), the member will not be billed until the following month.


The above scenarios do not include the $100 item that is added into the shopping cart initially (this happens in both scenarios above). That item is meant to be the first monthly payment. You can prorate that first payment down, or discount it 100% and finalize the order.


You can set the initial bill date back a month if you want to delay the first billing by 1 payment period.


IF YOU DO NOT FINALIZE AND INSTEAD EMPTY THE CART:

Your customer will be billed for the initial monthly payment the next morning. The system recognizes that they didn't pay the first payment and bills their account. This means that if you empty the cart of a monthly payment on the 14th, they will be charged double on the 15th. Once for the first payment and once for the second month payment. This only happens with recurring monthly payments. 


If auto-reconcile is on, any accrued fees will be charged the your customer's credit card on the 1st day of the following month.


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